1. Who We Are
Homestead Plumbing and Heating LTD (“we”, “us”, “our”) is a plumbing and heating services company operating in the West Midlands, UK. We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, and phone number (via our contact form)
- Details about your plumbing or heating enquiry
- Property address (if relevant to the service requested)
- Any additional information you choose to provide
3. How We Use Your Information
We use your information solely for:
- Responding to your enquiries and providing quotes
- Scheduling and delivering services
- Communicating with you about your project
- Complying with legal obligations
4. How We Store Your Information
Contact form submissions are sent directly to our email inbox via a secure connection. We do not store your data on our website servers. Any personal data we hold is kept securely and only for as long as necessary to fulfil the purposes outlined above.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers (e.g., email hosting) only as necessary to operate our business.
6. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Lodge a complaint with the Information Commissioner's Office (ICO)
7. Cookies
Our website may use essential cookies for functionality and analytics cookies (via Google Analytics) to understand how visitors interact with our site. Analytics data is anonymised and does not identify individual users.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: homesteadboilers@gmail.com
Phone: +44 7342 281157
Address: The Old School, St. Johns Road, Dudley, West Midlands, DY2 7JT